1. Eligibility for Refunds
  • Products must be returned in their original, unused condition within 30 days for a refund.
  • Proof of purchase is required to initiate a refund.
2. Non-Refundable Items
  • Perishable Items: Opened spice products are non-refundable due to health and safety regulations.
  • Customized Orders: Custom spice blends are not eligible for refunds.
3. Refund Process
  • Requesting a Refund: Contact us at expert@fodxpert.com with your order number and reason for return.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Processing Time: Refunds are processed within 7–10 business days once the return is received and inspected.
4. Refund Method

Refunds are issued to the original payment method. Processing times may vary based on your bank or card provider.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery for a replacement or refund.